User Guide / FAQ

Overview

In the dynamic world of social media, live events on platforms like Instagram have become an essential part of engaging with followers. Stampede Social introduces a groundbreaking feature that takes your Instagram live events to new heights by seamlessly collecting and managing fan comments. This innovative tool empowers you to be in the conversation in near-real time, providing an immersive and interactive experience for both you and your audience.


Comment collection and live call-outs

One of the key highlights of Stampede Social is its ability to capture, filter, and sort every single comment during your live event. No comment goes unnoticed or ignored. This feature allows you to stay connected with your audience and respond to their comments instantaneously. Whether it's a question, feedback, or a simple shout-out, you can acknowledge your fans in real time, making them feel heard and valued.

Effortless reporting

Stampede Social doesn't stop at just collecting comments during the live event. It also provides you with comprehensive reporting capabilities. You can easily access and analyze the collected comments, giving you valuable insights into your audience's sentiments and preferences. This data can be used to refine your future content, understand your followers better, and ultimately improve your overall engagement strategy.


Direct Messaging

Stampede Social goes the extra mile by offering additional features to make your live events even more captivating, with the ability to manually direct message fans during the live event.


Giveaways

Running giveaways during live events becomes a breeze with Stampede Social. Engage your audience by rewarding them for their active participation. These giveaways not only increase excitement but also create a sense of community and strengthen the bond between you and your followers.


Managing your Instagram Live Event

  • When you go live your Instagram LIVE event will automatically pin itself to your HOME screen. This may take a couple minutes to show up as Stampede Social needs to detect it is happening
  • Clicking into your LIVE event will show you a modified version of the Stable view you are already used to:
  • LIVE will display as the caption
  • Active Comments will refresh at different rates depending on your event. As comments come into Stampede Social you can use the web interface to:
  • DM a fan during the Instagram live
  • Call out a fan and then use 'ignore' feature to move that comment out of active comments
  • During the live event you can use the search feature to search for questions you may pose during the event, etc.
  • During the live event you can ask your fans to comment with hashtags you have auto-DM campaigns set up for and they will receive an automated DM during your live event
  • You can use the winner selection tool to run a giveaway to commenters
  • Once the Instagram live event ends
  • The Live event will auto archive
  • The DM feature will no longer be available
  • Comments will be available in reporting

Need more info?
Instagram Live with Stampede Social Frequently Asked Questions (FAQs)

  • What is so great about using Instagram Live with Stampede Social?

    Stampede Social is a really cool tool that makes Instagram live events even more fun and exciting!


    With Stampede Social, you can see all the comments people make during your live event, even after it's over. This means you can search for specific comments or topics during the event, like if you ask a trivia question, you can see who got the answer right.


    You can also use Stampede Social to encourage your fans to comment with a specific hashtag during your live event. If they do, they'll get a message from you with a link to your content or product!


    Another awesome feature is the on-the-fly winner list. You can surprise and delight all the fans who commented during the live event, and you can even do this during the event itself.


    Finally, you can use Stampede Social's web-based dashboard to message your fans directly during the live event. This way, you can talk to them and make the event even more interactive!


    Overall, Stampede Social is a really great tool that can help you make the most out of your Instagram live events!

  • How does comment management work during a live Instagram event?

    You can use the Stampede Social web interface to slow down your review/acknowledgment of comments made during your live event. 


    This will help you keep up with the incoming comments without feeling overwhelmed or missing any important comments as they fly by on your phone.


    You can access your live event via the Stampede Social dashboard on your computer.

  • Can I run an auto DM campaign during a live Instagram event?

    Yes, you can run automated DM campaigns during a live Instagram event.


    Before the live event set up your campaign. 


    During the live event, you can encourage your fans to comment during the live event with the hashtag. All those that do will receive an automated DM with a link to your content. 


    This is a great way to share a link or promote a product during your live event. 


    Just make sure to explain to your fans how the automatic DMs work and what viewers can expect to receive.

  • Can I do a giveaway during my live Instagram event with Stampede Social?

    Yes, you can do a giveaway during your live Instagram event. It's a great way to engage with your audience and create excitement around your content. 


    You can use the Stampede Social randomizer to randomly select a winner from live viewer comments.

  • How can I select a winner for my giveaway during a live Instagram event?

    You can use the Stampede Social randomizer to create a randomized list of all the comments that you could use as a winners list.


    This built-in tool will randomly select a winner from the comments on your live event, ensuring that the giveaway is fair and unbiased. 


    Just make sure to explain the rules of your giveaway before you go live, so your audience knows what to expect.

  • Can I send a manual direct message to a fan during a live Instagram event with Stampede Social?

    Yes, you can manually DM someone who comments during your live event. 


    The Stampede Social dashboard allows you to send a fan a DM during your live Instagram event. 


    However, please note that this feature is only available during the live event.  

  • Where can I find the comments from my Instagram live event?

    At the end of your live event, your comments will be stored in the Instagram LIVE section on the Archive page. 


    This is a great way to review your engagement and see what your audience thought about your live event. You can use this feedback to improve your content and engage with your audience more effectively in the future.

  • Are there any limitations I should be aware of?

    When you participate in a live event and post comments or send messages, they may not appear right away. They will only show up at the same rate that your refresh rate is sent to, and this is typically 2 minutes or less.

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